FAQ

Who stocks the Driza-Bone range in Australia?

Our stockists tab has the information you need to find our most popular stores near you.

Who stocks the Driza-Bone range internationally?

For stockists in the UK please contact:

Sally Blakeney
Customer Service UK/Europe 
Ph: 0163 556 5095   
Email: sales@drizabone.com

If you are interested in finding stockists elsewhere in the world, please contact us at info@drizabone.com.au.

Does Driza-Bone have any retail stores?

Driza-Bone City Store 

Location: 185 Little Collins St, Melbourne VIC 3000 

Opening hours: 10am - 6pm Monday to Thursday, 10am - 7pm Friday and 10am - 5pm Saturday.

Credit card and Eftpos available.

Ph: 03 9425 2222
Email: info@drizabone.com.au

What is the Driza-Bone warranty policy?

Driza-Bone products incorporate the highest standards in materials, technology, and experience, aimed at giving the wearer the maximum protection possible.

We guarantee our garments against faulty workmanship or materials for a period of 12 months after purchase and will, at our discretion, repair or replace the defective part.

This guarantee does not apply to faults caused by misuse, excessive wear and tear, accidents or alteration to the garment carried out by persons or companies other than Driza-Bone. It is also invalid if the garment has not been worn and looked after in accordance with the instructions given with the garment.

What is the Driza-Bone returns policy?

If you wish to return purchased goods due to incorrect sizing, receipt of wrong or faulty goods, or is simply not right, please let us know by calling or emailing our customer service team on +61 3 9425 2222 or info@drizabone.com.au

Once we have confirmed your request via email or over the phone, you will receive an email providing details of how and where to return the items(s).

Please ensure you have documented on your return invoice the return authorisation number that is provided to you by email, as well as details of your exchange or refund request. 

Returns within Australia are Free.

For returns from outside Australia: unless the product is faulty, customers will be responsible for all shipping costs and handling fees. This includes the cost to send the product back to us, and the cost to send the exchanged product to you. Please note we are not responsible for lost or damaged packages. 

If you have any further questions, please contact our customer service team by phone on +61 3 9425 2222 or via email at info@drizabone.com.au.

Does Driza-Bone offer a repair service?

We do not offer a repair service, however our Oilskin product manufacturers DNA Manufacturing do. DNA Manufacturing has the ability to repair most problems with your Australian-made Oilskin garment. 

If you would like your Oilskin garment repaired, please fill out the CUSTOMER REPAIR FORM and send it with the garment to:

DNA Manufacturing
Unit 2 / 40-46 Nestor Drive
Meadowbrook QLD 4131

Please note the following before sending your garment for repair: 

• DNA Manufacturing will aim to repair and/or reproof your Driza-Bone product to the absolute best of their ability
• Please be advised that all problems are unique, and therefore they cannot offer an exact price for the service until they have seen the garment
• A quote on repair will be given to you by phone or email once the garment has been sighted; please leave your details in the spaces provided and you will be contacted by DNA Manufacturing with a quote 
• Garments MUST be reasonably clean when sent for reproofing/repair
• While DNA Manufacturing endeavour to complete all repairs/reproofing in as little time as possible, please allow 4-6 weeks for the service and return of your garment.

Please note that credit card payment is the ONLY payment method accepted.
 
The estimated cost for DNA Manufacturing to reproof a Riding Coat is $110 and $100 for the Short Coat, Bushman Jacket, Brumby Jacket, Belltrees Vest and Jumbuck Vest. All costs will be confirmed prior to completing the repair/reproofing.

Please note that an additional $20 washing and drying cost will be incurred if the garment is not in a reasonably clean condition.

Do-it-yourself reproofing

While DNA Manufacturing offers a reproofing service, this can be done quite easily by yourself with the purchase of the Driza-Bone Oilskin Reproofer Wax or Spray. To apply the reproofer correctly, please see our Garment Care information tab and follow the instructions on the back of our reproofing products.

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