Returns & Exchanges

60 Day Satisfaction Guarantee

We're committed to providing quality products to our customers.

If you're not completely satisfied with your order,
please return your order within 60 days in it's original condition.

21 day returns period for Sale Items. See FAQs below for full returns policy.

However, if we have made an error with your order or you receive a faulty garment, please call us on +61 3 9281 1200 or email us at customerservice@drizabone.com.au

Returning your order

Purchase MadeReturn In-storeReturn by Mail Exchange In-store
Website Yes Yes Yes*
In-Store Yes No Yes
Store-to-Door Yes No Yes

*Returns in-store with Afterpay are applicable for refund only, no exchange is provided.

How to return your order

 

Return or Exchange In-store (Free)
Find your nearest store here to return or exchange an item for free.
Please ensure that you have read our 'Returns Policy' information here.
Can't find what you're looking for? Read our Returns FAQs below.
Via Australia Post
Book your return online here through the returns portal.
Firstly, fill out your returns and exchanges form.
Then print your label & stick it on your parcel. Please ensure it is clearly visible.
Drop your parcel off to a Post Box, Australia Post Office, or Parcel Locker.
Please ensure that you have read our 'Returns Policy' information below.

Once your return parcel has been received, we aim to process your exchange order within 2 to 4 business days.
Please allow 3 to 10 days for delivery by Australia Post. 

If a refund is required we aim to process your credit card or cheque refund within 10 days of receipt of garments.
Please be advised that if we are processing your refund to your credit card this will take between 2 - 3 days to appear on your credit card statement.

Driza-Bone strives to provide a seamless customer experience.

RETURNS & EXCHANGES FAQs