Returns & Exchanges

Delivery & Shipping Update

Our Head Office is on the move!

From Monday 23rd November 2020 until Wednesday 3rd December 2020 our Melbourne Head Office is relocating to a new space.

During this time, our Customer Service team will have limited ability to process exchanges, returns, phone orders and email queries.

We apologise for any inconvenience this may cause.


Due to the current COVID-19 situation in Victoria, there are some impacts to our distribution centres working hours which will result in delayed shipping, returns and exchanges.

Please be assured our Customer Service Team are available for over-the-phone and email support from 9 am - 5 pm AEDT Monday to Friday.

Please note: some responses from our team may also be delayed, but be assured your query is important to us and one of the team will be in contact as soon as possible.

For regular updates from Australia Post, click here

We apologise for any inconvenience. 

Need to return your order for a refund or exchange?

We accept refunds and exchanges for items within 60 days of purchase (28 days for sale items).

Dependent on where you purchased your items please follow our simple process.

Note : If you discover a fault with your item, please call us at 1300 727 355 to arrange your return directly.

Please ensure you have read our returns policy within our FAQs below.

Once your return parcel has been received, your exchange will be processed within 5 - 10 business days.

If a refund is required we aim to process your refund within 10 business days of receipt of garments.

Please be advised that if we are processing your refund to your credit card this will take up to 5 business days to appear on your credit card statement.

Driza-Bone strives to provide a seamless customer experience.

RETURNS & EXCHANGES FAQs