How do I care for my Driza-Bone
THIS IS FOR OILSKIN GARMENTS ONLY
1. Please make sure you choose the correct size jacket so there is no undue stress on seams. Pulled seams may allow water to penetrate.
2. For long-lasting wear of your oilskin, please follow the washing / care instructions attached to the inside of the garment.
3. DO NOT wash with detergent or hot water. DO NOT dry clean, starch or iron (please see care label inside garment).
4. ALWAYS sponge down outer fabric with cold water when soiled, brush off dirt and marks.
5. If the garment is extremely dirty, use only a pure soap (eg Sunlight or Lux) to handwash. It is essential to reproof the garment after any washing.
6. ALWAYS hang garments in a dry, airy place to dry off naturally.
7. DO NOT store wet garments in a confined area.
8. DO NOT hang on radiators, expose to naked flame, or use artificial heat to dry.
9. DO NOT stitch through or repair the outside of the fabric unless absolutely necessary. However, if repairs need to be made, please make sure the area is re-proofed after repairing to prevent leaking.
10. The oil and wax proofing on your garment keeps you nice and dry, but can also rub off on other fabrics, furnishings and garments. So please be careful when wearing or storing your coat, and do not place next to porous surfaces.
IMPORTANT: How often your Driza-Bone needs re-proofing depends on the amount and type of usage it gets. To maintain its long service, regular monthly checks are suggested to ensure there are no dried-out areas where re-proofing has been worn away. Pay particular attention to crucial areas such as shoulders, neck seams and places subject to friction, e.g. pockets and creases in sleeves and knees. Use only original Driza-Bone Garment Dressing, as substitutes could harm the garment. Always store your Driza-Bone coat in a dry, well ventilated area. Do not place in a cupboard or plastic bag for long periods of time, otherwise it will become mouldy.
Who stocks the Driza-Bone range in Australia?
Our stockist list has the information you need to find our most popular store near you.
Who stocks the Driza-Bone range internationally?
For stockists in the UK please contact:
Sally Blakeney
Customer Service UK/Europe
Ph: 0163 556 5095
Email: sales@drizabone.com
If you are interested in finding stockists elsewhere in the world, please contact us at sales@drizabone.com.au
Does Driza-Bone have any Retail or Factory Outlets?
Unfortunately, we no longer have any direct factory outlets. Please call or email our friendly customer service team to find your best and nearest stockist.
Ph: 03 9425 2222
Email: sales@drizabone.com.au
What is the Driza-Bone warranty policy?
Driza-Bone products incorporate the highest standards in materials, technology, and experience, aimed at giving the wearer the maximum protection possible.
Driza-Bone guarantees our garments against faulty workmanship or materials for a period of 12 months after purchase and will, at our discretion, repair or replace the defective part.
This guarantee does not apply to faults caused by misuse, excessive wear and tear, accidents or alteration to the garment carried out by persons or companies other than Driza-Bone. It is also invalid if the garment has not been worn and looked after in accordance with the instructions given with the garment.
What is the Driza-Bone returns policy?
Driza-Bone takes enormous pride in keeping customer satisfaction at a premium. If you are unhappy with your purchase from the Driza-Bone website, we will happily refund your money, or send you a replacement. Please contact us on +61 3 9425 2222 and follow the prompts to our customer service department.
Alternatively, you can e-mail us through our contact us page. After we have confirmed everything with you, we will then ask you to send the garment back to us in its original condition and packaging with a full receipt within 14 days of purchase to:
Driza-Bone Pty Ltd
25-29 Wangaratta St, Richmond 3121
Please allow 10-15 working days from when you send the garment for your money to be reimbursed.
If the garment is faulty, Driza-Bone is more than happy to pay postage and handling charges.
Does Driza-Bone offer a repair service?
Our Repairs Department in Eagleby has the ability to repair most problems with your oilskin garment. Simply download our CUSTOMER REPAIR FORM, fill out and send with the garment to:
Driza-Bone Repairs
DNA Manufacturing
PO Box 6184 Logan Central QLD 4114 or 27 Rowland Street, Slacks Creek QLD 4127
Please note the following before sending your garment for repair:
- Our Repairs Department will aim to repair and/or reproof your Driza-Bone product to the absolute best of their ability
- Please be advised that all problems are unique, and therefore we can’t offer an exact price for the service until we have seen the garment.
- A quote on repair will be given to you by phone once the garment has been sighted. Leave your details in the spaces provided and our Repairs Department will get back to you.
- GARMENTS MUST BE REASONABLY CLEAN WHEN SENT FOR REPROOFING/REPAIR
Please note that Credit Card payment is the ONLY payment method accepted.
Our Repairs Department also offers a reproofing service. However, this can also be done easily yourself.
The cost of reproofing a Riding Coat is $55, and $50 for a Short Coat, Bushman Jacket, Brumby Jacket, Belltrees Vest or Jumbuck Vest. Please note that an additional $20 washing and drying cost will be incurred if the garment is in a dirty condition.
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