Shipping & Returns
We make all reasonable efforts to achieve and where possible exceed the following delivery expectations:
All orders will be dispatched next business day. Standard delivery is free for all orders over $100 within Australia and does not include express postage. For all other orders, shipping costs will be calculated at the checkout.
For Australian orders, please allow 3 – 5 business days for delivery.
For international orders, please allow 7 – 10 business days for delivery.
If you wish to return purchased goods due to incorrect sizing, receipt of wrong or faulty goods or simply not right, please let us know via email email@example.com or phone +61 3 9425 2222.
All full priced and reduced goods that are unworn can be returned to Driza-Bone for a full refund or exchange within 14 days of delivery.
Once we have confirmed your request via email or over the phone, you will receive an email providing details of how and where to return the items(s).
Please ensure you have documented on your return invoice the return authorisation number that is provided to you by email, as well as details of your exchange or refund request.
Returns within Australia are Free.
For returns from outside Australia: unless the product is faulty, customers will be responsible for all shipping costs and handling fees. This includes the cost to send the product back to us, and the cost to send the exchanged product to you. Please note we are not responsible for lost or damaged packages.
If you have any further questions, please contact our customer service team by phone on +61 3 9425 2222 or via email at firstname.lastname@example.org.
Taxes & Duties
Any order shipped to a destination outside of Australia may be subject to import taxes or duties. Driza-Bone only charges the merchandise and shipping to your credit card and is not responsible for any international duties or charges. As the recipient, you must comply with all applicable laws and regulations and are liable for these charges. Import taxes and duties (if applicable) are the responsibility of the consignee.
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